FAQs

FAQs

We service most of NE Ohio for small parties and events. We do Outdoor movie events throughout Northeast Ohio and western Pennsylvania.

To make a reservation you can use our ONLINE RESERVATION system, contact us by email, or call us at 330-577-FUN1

There is a 33% non-refundable deposit required to hold your reservation; 50% deposit for outdoor movie nights.  Additional deposits may be required if we contract outside vendors to handle some of your requests.  In those cases the deposit would be the greater of NEO Amusements, Inc’s deposit or the outside vendor.

The space required depends on the type of inflatable or activity. The space requirements are shown on each screen of the catalog.

Much of it depends on the size of the event.  For home parties with just a couple of items we can arrive anytime on the morning of your event and have everything up and running by your scheduled start time.

PLEASE NOTE: If you need things up and running by a specific time please let us know and we will change the scheduled event times. This may affect your final total.  For deliveries/pickups requiring that we arrive at a specific time, or before/after our regular delivery hours there will be additional charges.

We realize there are occasions when you may need to cancel or postpone an event or we may cancel your event due to weather conditions.  For those situations we offer our assurance plan.  The plan must be purchased at least 2 weeks (14 days) prior to the start of your event.  Plan charges cannot be carried forward to another event.  Once the charges have been used you must purchase the plan again for them to apply to another event.

Standard Policy

Assurance Plan

Cost of the assurance plan

$0; No Protection provided

$25 for every $500 or fraction thereof.

Accidental damage protection:

No Protection; $0

$500 per item; $2000 maximum

Free cancellation before scheduled event:

At least 14 days prior to your event date.

At least 48 hours before your event is scheduled to begin

Cancel at least 48 hrs before the event start, you owe:

33%, but can be applied to a future event.

0%

Cancel after the 48 hr mark but before 5:00pm the day prior to your event, you owe:

40%, but can be applied to a future event.

20%, but can be applied to a future event.

*Cancel after 5:00pm the day prior to your event but before setup, you owe:

50% non-refundable

50% non-refundable

*Cancel after we arrive, you owe:

100% non-refundable

100% non-refundable

Apply cancellation fee to another event if next event occurs within:

*Not eligible

12 weeks of the originally scheduled event.

Anytime within the calendar year or 6 months from your originally scheduled event.

In the event the weather service is predicting high winds or thunderstorms we may cancel your outdoor event.
In the event we have to cancel due to weather conditions on the day of the event our regular cancellation policies will apply.

Wind

Rain

Lightning

For Inflatables

Winds in excess of 20 MPH
Sustained winds of over 15 MPH with gusts

Heavy rains

We will not setup an inflatable during a lightning storm

For movie screens

Winds in excess of 15 MPH
Sustained winds of over 15 MPH with gusts

Any rain

Any lightning

For tents

We will NOT setup a tent during windy conditions and may need to delay or cancel the installation if safety becomes an issue.

N/A

We will NOT install or remove a tent while there is lightning out of safety concerns.  We may have to delay or cancel the installation if the lightning continues.

Yes.  Our ONLINE RESERVATION system automatically applies discounts when quoting your order.

Currently we allow customer pickup of tables, chairs, concession machines, and many smaller items. We also allow pickups for some inflatables.  Please ask for further details.

*WEEKEND PICKUPS: Pickup and return times on weekends are from 9am until 11am ONLY; Excluding holidays.
*WEEKDAY PICKUPS: Weekday pickups can generally be scheduled between 10AM and 4PM; Excluding holidays.

PICKUP ORDERS:  Items not picked up within that window you will still be charged and there will be no refunds.  Items not returned within the scheduled return window will be charged an additional day of rental for each day until the items are returned.

Yes we can provide attendants at a rate of $25 per hour per attendant if we have enough notice.  Please give us as much notice as possible for your event so we can make those arrangements.

Yes, we are licensed to operate by the Ohio Department of Agriculture.  We carry a $1 million dollars of liability insurance for all of our events.  Proof of insurance is available on request.

If you did not find you answers here please feel free to contact us by email or phone at 330-577-3861.

If you have a problem with the equipment please contact us as soon as possible so we can help remedy the issue.  We are unable give any refunds or discounts if the issue is not brought to our attention during your event.

We can setup on grass, concrete, or asphalt.
We WILL NOT setup on gravel, dirt, or sand.

Please specify when ordering what type of surface we will be setting up on so we can sure we bring the proper anchors for your event.  Setups on hard surfaces such as concrete may require additional safety padding at an additional charge.

Standard delivery hours vary throughout the year.  Please be aware that we can deliver and pickup outside these hours, but additional fees apply.

MONTH

EARLIEST STANDARD DELIVERY

LATEST STANDARD PICKUP

MAY – AUGUST

10 AM

8 PM

SEPTEMBER

10 AM

7:30 PM

OCTOBER – APRIL

10 AM

7 PM

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