Browse our most frequently asked questions list below to learn everything you need to know!
We service most of NE Ohio for small parties and events. We do Outdoor movie events throughout Northeast Ohio and western Pennsylvania.
To make a reservation you can use our ONLINE RESERVATION system, contact us by email, or call us at 330-577-FUN1
There is a 33% non-refundable deposit required to hold your reservation; 50% deposit for outdoor movie nights. Additional deposits may be required if we contract outside vendors to handle some of your requests. In those cases the deposit would be the greater of NEO Amusements, Inc’s deposit or the outside vendor.
Much of it depends on the size of the event. For home parties with just a couple of items we can arrive anytime on the morning of your event and have everything up and running by your scheduled start time.
PLEASE NOTE: If you need things up and running by a specific time please let us know and we will change the scheduled event times. This may affect your final total. For deliveries/pickups requiring that we arrive at a specific time, or before/after our regular delivery hours there will be additional charges.
In the event the weather service is predicting high winds or thunderstorms we may cancel your outdoor event.
In the event we have to cancel due to weather conditions on the day of the event our regular cancellation policies will apply.
Currently we allow customer pickup of tables, chairs, concession machines, and many smaller items. We also allow pickups for some inflatables. Please ask for further details.
*PICKUPS: Pickup and return times are from 9am until 11am ONLY; Excluding holidays.
PICKUP ORDERS: Items not picked up within that window you will still be charged and there will be no refunds. Items not returned within the scheduled return window will be charged an additional day of rental for each day until the items are returned.
Yes we can provide attendants at a rate of $40 per hour per attendant if we have enough notice. Please give us as much notice as possible for your event so we can make those arrangements.
If you did not find you answers here please feel free to contact us by email or phone at 330-577-3861.
If you have a problem with the equipment please contact us as soon as possible so we can help remedy the issue. We are unable give any refunds or discounts if the issue is not brought to our attention during your event.
We can setup on grass, concrete, or asphalt.
We WILL NOT setup on gravel, dirt, or sand.
Please specify when ordering what type of surface we will be setting up on so we can sure we bring the proper anchors for your event. Setups on hard surfaces such as concrete may require additional safety padding at an additional charge.
Standard delivery hours vary throughout the year. Please be aware that we can deliver and pickup outside these hours, but additional fees apply.